| Header: |
| Compatibility |
PC |
| Manufacturer |
Vmware |
| Model |
Gold |
| Packaged Quantity |
1 |
| Product Line |
VMware Support and Subscription |
| Service: |
| Support Full Contract Period |
3 years |
| Support Details Full Contract Period |
3 years |
| Service & Support: |
| Response Time |
4 business hours |
| Service Availability |
12 hours a day / 5 days a week |
| Service Included |
Emergency phone consulting |
| Type |
Technical support |
| Service & Support Details: |
| Limitation |
Severity level 1 |
| Response Time |
4 business hours |
| Service Availability (Days a Week) |
Monday-Friday |
| Service Availability (Hours a Day) |
12 hours a day |
| Service Type |
Emergency phone consulting |
| Limitation |
Severity level 2 |
| Response Time |
8 business hours |
| Service Type |
Phone consulting |
| Limitation |
Severity level 3 |
| Response Time |
12 business hours |
| Limitation |
Severity level 4 |
| Service Type |
Web knowledge base access, Web support, New releases update, Remote monitoring |
| Software: |
| License Pricing |
Academic |
| Software Title |
VMware Workstation |
