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Contact us

We’re always adding information to our site so you can avoid any telephone queues or email delays. We apologise now if what you are looking for is not easy to find, your feedback helps us make further improvements.

To make sure your enquiry goes to the right person, we’ve listed the common reasons people get in touch and how to contact us on these occasions.

We are based at:

Enterprise House
10 Dunkirk Business Park
Frome Road
Southwick
Trowbridge
BA14 9NL

Our telephone number:
Can be found on our contact form

If any part of your order is incorrect:

If you need to change the item you have ordered, cancel your order, change your delivery details or anything similar the best thing to do is ring or send an email using our contact form. You can ring us on 01225 710 992 between 9am and 5pm Monday to Friday.

If your order has not been delivered

if you have an account please check "View order history" found in "My Account" to get the status of your order, If not send us an email or give us a call.

If you want to return something to us

View our returns page

If you have returned something to us and are chasing your replacement item

send us an email or give us a call.

For technical support on the product you have bought

See technical contact information.

With any other feedback

We're always keen to hear from our customers and anyone else for that matter. We believe it's how to make sure our company grows in the right direction. We want to make our website and service as painless as possible so if you've got any feedback please send it via email.

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