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RETURNING A FAULTY ITEM

Is the product faulty?

Through our experience the best and quickest way to do this is for you to speak to the manufacturers support team directly. Some suppliers will send a replacement directly to you. They've got the expertise in their products to diagnose a fault quicker than anyone. Manufacturers would much rather speak directly to the person with the suspected faulty product. The manufacturers have established this process to help reduce the number of product returns that can actually be fixed or resolved over the phone. Our manufacturer contact list has a complete directory of all the manufacturers we supplied equipment for.

Manufacturer confirms faulty product

When the manufacturer confirms the product to be faulty then simply follow their instructions and keep a reference of all reference numbers. If they ask you to get back in contact with us please complete the below online RMA form and please include any reference numbers from the manufacturer.

We process the returns

We'll contact you if we need any further information before authorising the return. If we have everything we need we'll supply you with an RMA (Returned Merchandise Authorisation) number. If the product has been reported faulty within 7 working days, we will arrange to collect it at a mutually convenient time. There's no charge for collection of products reported faulty within 7 working days.
If it's after 7 working days it needs to be returned at your own expense. We recommend you send your package by registered post or courier with sufficient insurance to cover the value of the goods. We cannot accept any liability for goods that are damaged in transit.

We arrange a replacement

We do not charge for re-delivering a replacement product. If a replacement is out of stock or unavailable we'll organise a refund including your original delivery charge.

Please take time to fill in the form below. Fields marked with an asterix(*) are compulsory.

Customer Details
First Name:*
Last Name:*
Company/Home User:*
Company (if applicable):
Address Details
Address Line 1:*
Address Line 2:
Address Line 3:
Town:*
County:*
Post Code:*
Contact Telephone Number:*
Contact E-mail Address:*
Returns Information
Date of order (DD/MM/YYYY):*
Invoice Number:*
Product Name:*
Product Serial:*
Reason for Return:*
Fault Description:*